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Customer reviews of Walsall Motor Company

At Walsall Motor Company we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Walsall Motor Company

Walsall Motor Company

Based on 148 customer reviews

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  • 5

    Room for improvement. Good start though.

    By Kyle T on 16 July 2017 | Verified purchase

    I will start by saying they were very nice people to deal with. They were very welcoming and Thanked us for making an appointment. They let us do a lengthy test drive which was very kind however, when we went to pick the car up the following day one of the windscreen mirrors was missing (it was not missing when we went to test drive the car) On the way home I noticed the tyres were a little flat so we went to put air in the tyres. When we attempted this we noticed the valves were damaged in such a way that we couldn't inflate the tyres. The car is under warranty and we was told they would settle any major faults within 3 months of us purchasing the car. We got the valves replaced within 48 hours of us purchasing the car. One of the tyres also needed replacing. We sent the invoice to motor company Walsall as we were advised to do by them (the invoice was £110 in total for 4 valves and a replacement tyre) They only offered to settle £50 of which we had to actively chase up.

    Reply from Walsall Motor Company on 17/07/17

    I would like to thank you all for the review and any feed back is welcome. Secondly I would like too say that the car purchased was 10 years old. The car was also a part exchange to clear. The customer as per his receipt was given £383 discount for minor repairs. all the tyres were legal and above the 1.6mm requirements. The customer phoned us advising after replacing a tyre and four valves there was an issue with one of the valves. Even though we reduced the price of the car by £383 for minor repairs customer advised that he wasn't happy. The customer changed also 3 valves because the others looked worn. No issue with them but was worn. Customer also changed a tyre which was close to legal limit. After reducing £383 for issues like this we agreed to help. A tyre and 4 valves would have cost us £50. We are fair. We didn't turn customer away, like most garages do as it's general wear & tear. I'm glad cars running fine. As per our conversation & I Thankyou for your feedback. Regards Adam

  • 5


    By Jack R on 16 July 2017 | Verified purchase

    Got all the details I wanted about the car before I went down the customer service was excellent. Couldn't ask for anything more from these guys. Cheers guys will be back in a few years the see what else you go in stock for me.

  • 5

    Perfect. No stress

    By AMBER P on 20 June 2017 | Verified purchase

    Brought my new Audi A3 black edition from this dealer. Found it a very good and easy and non pushy experience. The car is in very good condition. Happy with the new purchase.

  • 5


    By Inderjit P on 06 June 2017 | Verified purchase

    It was good buying experience. They worked around me with the test drive and everything leading up to the sale. Couldn't have asked for anything more.

  • 5

    car purchase

    By DAVID M on 05 June 2017 | Verified purchase

    I recently purchased a Mercedes c220 cdi from this co. and found the service excellent nothing was any trouble with dealing with the staff. and any queries where explained excellently...would recommend this co highly.

  • 5

    Highly recommended

    By JAMES G on 22 May 2017 | Verified purchase

    Really happy with the service provided. They don't take advantage of people like myself who don't have the greatest deal of motor knowledge! Very patient, welcoming and friendly. Would definitely buy from them again

  • 5

    Great service.

    By David J on 09 April 2017 | Verified purchase

    Very helpful and friendly,great service all round.

  • 5

    Very happy with my car.

    By MR A M on 04 April 2017 | Verified purchase

    I found that they were very easy to talk too,and helpful with all my questions. I did not feel pressurised in anyway to purchase from them. So far i am very pleased with my car.

  • 5

    Good, honest, friendly service

    By Chris M on 21 March 2017 | Verified purchase

    Bought my new car from Walsall Motor Company and can have no complaints about the service I received from them. Car was exactly as described at a good price and they were happy to take my car in part exchange. All staff were very helpful and friendly and I even got a call a few weeks after collecting the car to make sure all was going well. I would definitely recommend them!

  • 5

    Quality and service

    By Paul W on 19 March 2017 | Verified purchase

    Excellent no other words can describe the sevice and quality of the staff at motor company

Walsall Motor Company

07583 447518 01922 212918

Opening times

Monday 10:00 - 18:00
Tuesday 10:00 - 18:00
Wednesday 10:00 - 18:00
Thursday 10:00 - 18:00
Friday 10:00 - 18:00
Saturday 10:00 - 18:00
Sunday 10:00 - 18:00

Walsall Motor Company